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Some points to be noted
1- check weather the date format of your excel file is exactly same as that of the software. If not we have to check the date format of the entire column and match it with the date format of the software and the server or remote PC in which the database file is kept.
2- check weather while importing, the file is been opened or not. If it is opened try an import after closing the file which is minimized in the taskbar
3- ensure that the file format which is saved is a .csv file
4- try matching proper fields you want in the software to the fields in the excel file